Questionnaire

Customer satisfaction questionnaire

MDM PUMPS LTD aims to give you an excellent service and fully meet your expectations. As part of our continuing evaluation and improvement policy we would be grateful of you would tell us whether we are meeting your requirements.

Name*:	(*= required fields)
e-mail*:
Company:

Please rate our service and products.	Very poor	Poor	Satisfactory	Good	Excellent
1). Time taken to respond to your enquiry
2). Information supplied with our quotation(s)
3). Ease of placing your order(s)
4). Delivery time
5). Packaging of the product(s)
6). Quality of our product(s)
7). Our response to your problems
8). Helpfulness of our staff
9). Any further comments or particular areas where you think we can improve?

Customer satisfaction questionnaire

Please rate our service and products.